FAQ

If you cannot find an answer to your question below, please contact us for farther assistance or help.

SmartStick || Projectors || Projector Screens || Mini Keyboards || My Accounts || Order Status || International Shipping || Pricing and Billing || Buyer’s Guide || Guarantees || Additional Support

SMARTSTICK 1  (2012 Models: SS-4GB and SS-8GB)
SMARTSTICK 2  (2016 Model: SS-V2-K)
  • How to uninstall an app?
  • How to add or remove an app from the Kids Zone?
  • How to reset Parental Lock Passcode?
  • How do I turn off the SmartStick?
  • Why doesn’t the “Power” or “Volume” buttons work on the included remote?
  • Where is my remote USB receiver?
  • What kind of batteries do I need for the remote?
  • Why can’t I used the directional arrow to navigate some apps?
  • Can I use a keyboard with the SmartStick?
  • Why doesn’t some games or apps work on the SmartStick?

PROJECTORS
  • How can I change my projector's aspect ratio?
J6-LED-PICO
  • How do I change the language settings?
  • How do I operate Miracast?
  • How do I switch from Mircast to DLNA (AirPlay) Mode?
  • How do I connect the wifi to my iPad and other iOS devices?
  • Can I connect my device via the USB port?
  • How can I play YouTube videos?
  • What is the minimum/maximum image size?
  • Is the projector compatible with Windows 8.1?
  • Why might my Wi-Fi connection drop between my cell phone and projector?
  • How long must the projector charge before it reaches a full battery and how long will the battery last?

PROJECTOR SCREENS
  • My projection screen doesn't extend as far as it should, or it doesn't fully retract into its housing. How can I fix this?
  • Pairing Electric Screen Series’ Remote?

MINI KEYBOARDS
  • I lost my mini keyboard receiver, where can I purchase a replacement?
  • How do I configure the USB receiver to pair with my FE02RF-BL?
  • How do I pair my Mini Bluetooth Keyboard (FE02BT-BL) with my device?
  • How to turn on Mini Bluetooth Keyboard (FE02BT-BL) backlight?
  • How to remove the back cover of the Mini Bluetooth/RF Keyboard?
  • Where is my keyboard's receiver?

MY ACCOUNT
  • How do I create an account?
  • How do I edit my account information?
  • How much is my shipping?
  • I forgot my password.
  • How do I return my product?
  • I received the wrong product.
  • When will my order ship?

ORDER STATUS
INTERNATIONAL SHIPPING
  • Do you ship to my country?
  • What are my payment choices?
  • When will my order ship and what are my shipping charges?
  • What is the return policy?

PRICING AND BILLING
BUYER'S GUIDE
GUARANTEES
  • Low Price Guarantee
  • Privacy Policy
  • Security

ADDITIONAL SUPPORT
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