Help

SmartStick FAQ
FAQ
SmartStick Support
Video Tutorials
TV FAQ
How can I use my FAVI LCD TV as a computer display?
Is my universal remote compatible with a FAVI LCD TV?
Projector FAQ
How can I change my projector's aspect ratio?
How can I display my computer's desktop on the B1-LED-Pico or the E1-LED-Pico?
How can I use my Rio V3 projector as a computer display?
LED-2 "NO SYNC" issue
Projector mount instructions
How to assemble, and use your FAVI projector mount with a Rio V3 projector
Projector Screen FAQ
My projection screen doesn't extend as far as it should, or it doesn't fully retract into its housing. How can I fix this?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How can I recycle a FAVI product?
I have a question that's not listed in this FAQ, or I want to contact your tech support directly. What can I do?
What is your policy on dead or bright pixels?
What is your warranty and return policy?
How do I contact you?