Any refund request must be sent within 14 days of product arrival to be eligible for a refund. No returns or exchanges will be accepted without a valid RMA number. If you need an RMA number please fill out our product issue/RMA request form below. Please note your RMA number is valid for 30 days with a limit of 1 RMA issued per product. If you have any questions please email us at firstname.lastname@example.org.