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Return & Exchange Policy

Return & Exchange
We offer a 30 Day Money Back Guarantee on all purchases on favientertainment.com.  Any product(s) sent back to FAVI must include a RMA number issued by our support team.

Exchange from marketplaces (such as Amazon, eBay, Walmart, Newegg, or others) are accepted if they are within the exchange or warranty period and are purchased from authorized sellers.  Please send an email to support@favientertainment.com to request an RMA with a copy of your original purchase order.

Refund Request
Any refund request must be sent within 14 days of product(s) arrival to be eligible for a refund.

To request refund for marketplace orders (such as Amazon, eBay, Walmart, Newegg, or others), please open a return through the specific marketplace so a refund can be issued via your original payment method.

Instructions for Return or Exchange

Please pack and seal your return product(s) securely with all accessories before mailing it to us.

All returned product(s) must be in the state you received them with all packaging and a valid RMA Number.  Customers are responsible for all re-shipment fees if returned product(s) do not meet the requirements stated.

RMA Number
No returns or exchanges will be accepted without a valid RMA number.  If you need a RMA number please send an email to support@favientertainment.com.  Please note, your RMA number is valid for 30 days with a limit of one (1) RMA issued per product.